451 documents. Seven modules. Every one of them, in every subscription.

Every policy a CQC-registered home needs on day one. Mapped to the fundamental standards, written against specific regulation numbers.

127 policies · 47 forms · 19 wall posters · 14 procedures · 3 registration documents · 1 training pack

• Safeguarding Adults Policy
• Medication Management Policy
• Infection Prevention & Control Policy
• Mental Capacity / DoLS Policy
• Complaints Policy
• Whistleblowing Policy
• Safer Recruitment Policy
• Fire Safety Policy
• Health & Safety Policy
• Business Continuity Policy
• Controlled Drugs Policy
• Pressure Care Policy
• Falls Prevention Policy
• Nutrition & Hydration Policy
• End-of-Life Care Policy
• Equality, Diversity & Inclusion Policy
• Accessible Information Policy
• Resident Contract & Terms of Residence
• Incident Reporting Form
• Medication Error Reporting Form
• Safeguarding Referral Form
• Complaints Log
• Fire Procedure Wall Poster
• Safeguarding Contacts Wall Poster

The evidence pack inspectors grade against. Worked examples of a passing care plan, capacity assessment, risk assessment and audit response — inspectors don’t grade theory, they grade evidence.

20 audit checklists · 17 annotated worked examples · 5 inspection-readiness training packs

• Mock CQC Deep-Dive Assessment
• 15 Steps Challenge Audit
• Medication Management Audit (MAR sheets)
• Controlled Drugs Audit
• Infection Prevention Audit
• Care Plans Audit
• Recruitment Files Audit
• Falls Audit
• Pressure Injury Risk Audit
• Oral Health Audit
• Restraint Use Audit
• Deterioration (NEWS2) Audit
• Documentation Quality Audit
• Mealtime Experience Audit
• Hand Hygiene Audit
• Environment Audit
• Worked Example: Passing Care Plan
• Worked Example: Capacity Assessment
• Worked Example: Risk Assessment
• Inspection-Prep Training for Leadership

Safer recruitment end-to-end, built for Schedule 3. Each role has its own pipeline so you can adopt the Care Assistant process without touching Activities Coordinator.

8 role-tailored adverts · 8 interview question banks · induction & probation packs · pre-employment trackers · policies & procedures

• Care Assistant: advert, interview bank, induction
• Senior Carer: advert, interview bank, induction
• Registered Nurse: advert, interview bank, induction
• Activities Coordinator: advert, interview bank, induction
• Chef: advert, interview bank, induction
• Maintenance Officer: advert, interview bank, induction
• Housekeeper: advert, interview bank, induction
• Receptionist: advert, interview bank, induction
• Application Form
• Offer Letter
• Reference Request Template
• Pre-Employment Checks Tracker
• Day 1 / Week 1 / Month 1 Induction Checklists
• Probation Reviews at 1, 3 and 6 Months

All 15 Care Certificate standards as workbooks, plus the supervisor development your team actually needs. Stop paying £80 per head for someone else’s slides.

15 Care Certificate standards · 8 supervisor & leadership packs

• Care Certificate Standard 1: Understand your role
• Care Certificate Standard 2: Personal development
• Care Certificate Standard 3: Duty of care
• Care Certificate Standard 4: Equality & diversity
• Care Certificate Standard 5: Person-centred care
• Care Certificate Standard 6: Communication
• Care Certificate Standard 7: Privacy & dignity
• Care Certificate Standard 8: Fluids & nutrition
• Care Certificate Standard 9: Awareness of mental health, dementia & learning disability
• Care Certificate Standard 10: Safeguarding adults
• Care Certificate Standard 11: Safeguarding children
• Care Certificate Standard 12: Basic life support
• Care Certificate Standard 13: Health & safety
• Care Certificate Standard 14: Handling information
• Care Certificate Standard 15: Infection prevention & control
• Supervisor Development Pack
• Dementia Champions Training
• IPC Champions Training
• Medication Competency Assessment
• MCA / DoLS Deeper Training
• Annual Mandatory Update Pack

Condition-specific care plans plus emergency pathways your nurses can follow at 3am. Mapped to NICE guidance.

63 person-centred care plan templates · 16 emergency clinical pathways

• Diabetes Care Plan
• Dementia Care Plan (early / mid / late stage)
• Young-Onset Dementia Care Plan
• Parkinson’s Care Plan
• Motor Neurone Disease Care Plan
• Multiple Sclerosis Care Plan
• Stroke Recovery Care Plan
• COPD Care Plan
• Chronic Kidney Disease Care Plan
• Cardiac Care Plan
• Cancer Care Plan
• Bariatric Care Plan
• Mental Health Care Plan
• Learning Disability Care Plan
• Sensory Impairment Care Plan
• End-of-Life Care Plan
• Post-Fall Recovery Care Plan
• Pressure Injury Care Plan
• Bedrails Care Plan
• Sepsis Pathway
• Anaphylaxis Pathway
• Choking Pathway
• Acute Chest Pain Pathway
• Hyperglycaemia (DKA / HHS) Pathway
• Hypoglycaemia Pathway
• NEWS-Flagged Deterioration Pathway
• End-of-Life Last 48 Hours Pathway

The operational guardrails that turn a care home into a managed business. For registered managers who have moved past compliance-as-paperwork.

9 operational plans · 5 crisis-comms templates · meeting suite · training pack · certifications tracker

• Business Continuity Plan (fire / flood / staffing / outbreak / IT)
• 24/7 On-Call Procedure
• Manager Self-Assessment (quarterly diagnostic)
• Business Plan Template
• Crisis Communications: Outbreak Announcement
• Crisis Communications: Resident Death
• Crisis Communications: Serious Complaint Response
• Crisis Communications: Fire Incident
• Crisis Communications: Staffing Emergency
• Meeting Template: Heads of Department
• Meeting Template: Clinical Governance
• Meeting Template: Resident & Family Forum
• Meeting Template: Staff Briefing
• External Certifications Tracker

Every milestone, every difficult conversation, every ordinary day — handled with communication families will recommend to others.

22 letter templates · 10 activities & catering templates · 7 family handbooks · satisfaction survey

• Admission Confirmation Letter
• Welcome on First Day Letter
• Fee Change Letter
• Annual Update Letter
• Contract Amendment Letter
• Complaints Acknowledgement (Stage 1 / Stage 2)
• Complaints Outcome Letter
• Bereavement Letters (immediate / 1-week / 4-6-week follow-up)
• Condolence Letters (resident / fellow resident / family)
• GP / Clinical Update Letter
• Welcome to the Home Handbook
• Visiting Guide
• Fees & Funding Explained
• Bereavement Support Handbook
• End-of-Life Information Handbook
• Resident Handbook
• Activities & Wellbeing Handbook
• 4-Week Rotating Menu
• Allergen Matrix
• IDDSI Modified-Texture Guide
• Hydration & Fortification Guide
• Special Diet Matrix
• Monthly Activity Programme
• Annual Themes Calendar
• 1:1 Activity Log
• Group Session Record
• Family Satisfaction Survey