The AI-assisted compliance platform for English care homes
Care home policies, written for the regulator that actually inspects you.
451 documents written for CQC-regulated English care homes. Personalised to your home in an afternoon, acknowledged by your staff, and exported as a single inspection pack when you need one. Built by people who’ve worked inside the regulatory system, not read about it.
Pre-launch · Live subscriptions open soon · Library last reviewed May 2026
Inspection pack
One PDF. Every policy, acknowledgement, check and form for the period you choose.
An inspector arrives. You have a date range, a notice period that wasn’t really notice, and a filing system that lives partly in OneDrive and partly in your registered manager’s head.
The inspection pack replaces the Friday afternoon. Pick a period — the last six months, the last year, since registration. Carex32 assembles a single PDF: every active policy version for that window, the acknowledgement matrix showing who read what and when, completed compliance forms with their reference numbers, the daily check logs, and the change timeline showing exactly what moved and why.
The pack is built to be read, not to impress. It is structured the way an inspector reads it. About four hours of work the week before an inspection, replaced with a button.
What’s included
451 documents across seven modules. All of them, in every subscription.
Other platforms sell these à la carte and pad their headline document counts with archived material. We ship every module to every subscriber, count only what we maintain, and publish the index at /modules so you can read it before you pay.
Core compliance
211 documents
Every policy a CQC-registered home needs on day one
127 policies, 47 forms, 19 wall posters, 14 procedures, 3 registration documents, 1 training pack. Mapped to the CQC fundamental standards, written against specific regulation numbers.
Audit & inspection ready
42 documents
The evidence pack inspectors grade against
20 audit checklists, 17 annotated worked examples of passing care plans and capacity assessments, 5 inspection-readiness training packs. Includes the Mock CQC Deep-Dive and the 15 Steps Challenge audit.
HR & recruitment
33 documents
Safer recruitment, end-to-end, built for Schedule 3
Role-tailored adverts and interview banks, induction checklists (Day 1 / Week 1 / Month 1), probation reviews at 1, 3 and 6 months, full pre-employment-checks tracker. Care Assistant through to Registered Nurse, each with its own pipeline.
Training & development
23 packs
All 15 Care Certificate standards plus supervisor development
One workbook per Care Certificate standard, written for the way care homes actually deliver induction — observed practice, signed competencies, manager sign-off. Plus dementia, IPC, MCA/DoLS and medication competency packs.
Clinical care pathways
79 documents
Condition-specific care plans plus emergency pathways
63 person-centred care plan templates and 16 clinical pathways. Diabetes, dementia (early / mid / late), Parkinson’s, MS, stroke recovery, end-of-life. Plus pathways for sepsis, anaphylaxis, hypoglycaemia, NEWS-flagged deterioration. Mapped to NICE guidance.
Operations & workflow
17 documents
The operational guardrails that turn a home into a managed business
Business continuity plans for fire, flood, staffing collapse, outbreak and IT outage. 24/7 on-call procedure. Manager self-assessment. Scenario-specific crisis-communications letter packs. Meeting templates and an external-certifications tracker.
Resident & family experience
40 documents
Every conversation with a family, the kind they remember for the right reasons
22 letter templates covering admission, fee change, complaints (stage 1 and 2), bereavement, condolence and transfer. 7 family-facing handbooks. 10 activity programmes and catering templates, including IDDSI modified-texture and allergen matrices.
Iris
Included
An AI assistant who’s read every policy in your library
Ask in plain English, get the answer with the source attached. Iris is part of every subscription — see the dedicated section below.
Meet Iris
An assistant trained on your policies. Not the internet.
When a member of staff asks ‘what do we do if a service user refuses medication?’, Iris answers from the policy you have in force today, cites the section, and links to it. If your policy doesn’t cover the question, Iris says so. It doesn’t invent an answer.
Iris is part of every subscription. Not a separate product, not a higher tier.
Searches by meaning, not keywords
Ask ‘what do we do when a resident refuses medication?’ — Iris finds the right policy even if it uses the words ‘non-compliance’ or ‘declined’ instead.
Synthesises across multiple policies
Real questions touch more than one document. Iris pulls from every relevant policy and writes a single coherent answer with all the sources listed.
Cites every source
Each answer shows which policies it drew on, so you can open them and confirm. Iris says ‘I don’t know’ rather than invent something — a useful tell that a policy might need writing.
Scoped to your library at the database level
Iris reads only the policies that belong to your organisation. Other tenants are not in its context. The retrieval is scoped in the database, not as an application setting we could accidentally turn off.
Why care home managers tell us they bought
Four reasons we hear in onboarding calls.
“It’s actually written for England.”
Most platforms ship generic templates that need rewriting before they pass an inspection. Ours map to specific CQC regulations and use the right vocabulary.
“It updates automatically when guidance changes.”
The master template updates centrally; your customer downloads pick up the new version. No manual maintenance, no version drift, no ‘did we update the safeguarding policy in March?’
“The evidence is ready.”
Inspections want documents and the completed forms / audit responses. We ship both. The inspection pack assembles them in the order an inspector reads them.
“Per-organisation values get filled in.”
Your registered manager’s name, your address, your DPO, your regulator ID — fifty-plus fields appear in every document. No find-and-replace, no consultant invoices for personalisation.
Scope
What Carex32 isn’t.
We do policies, procedures, forms, audit tools, care plans, training packs, family communications, and the inspection pack that pulls all of it together. That is the policy and evidence layer for an English care home — and we do it properly.
We do not do rostering or staff scheduling. We do not do eMAR or electronic medication administration. We do not do payroll, time-and-attendance, finance, or accounts. There are good tools for those and we don’t intend to be another suite that quietly stops being good at any single thing.
If you need a rostering system, we will point you at three. If you need eMAR, the same. We’d rather be the platform you trust with policy than the suite you eventually replace.
Built by people from inside the system
One founder has spent a career inside the regulatory system — turning around failing homes, sitting across the table from inspectors, writing the policies the homes she walked into didn’t have. The other writes the software.
Most care compliance software is built by software people who’ve read about care homes. We thought it should be the other way around.
Policy updates carry the author’s name and the date they were reviewed. You can see who reviewed your safeguarding policy, when, and what changed.
Pricing
£350 a month, everything included.
One price for the platform — every module, every document, Iris, and the inspection pack. No setup fee, no per-user surcharge, no minimum term. Cancel from your billing page. VAT recoverable for VAT-registered businesses.
| Plan | Monthly | Annual (pay 10, get 12) |
|---|---|---|
| Single home | £350/mo | £3,500/yr |
| 2nd home (same group) | £299/mo | £2,990/yr |
| 3rd home and beyond | £249/mo | £2,490/yr |
All prices plus VAT
If you were to buy the modules individually at sticker — Core £300, Clinical Pathways £120, Operations £120, Audit £100, HR £100, Training £100, Family Experience £100 — that’s £940 a month. We’d rather you had everything than chose between them.
Read the subscription agreement before you pay. It is two pages. We wrote it that way deliberately.
For your peace of mind
Built to be defended in a DPA review.
UK / EEA data residency. AES-256 encryption at rest, TLS 1.2+ in transit. Multi-tenant isolation enforced at the database, not just the application. Every state change written to an append-only audit log. Registered with the Information Commissioner’s Office and certified to Cyber Essentials.
Questions
What we get asked.
How many documents are in the library?›
451 active documents today: 130 policies, 68 forms, 63 care plan templates, 37 family letter templates, 31 training packs, 25 worked examples, 20 audit tools, 19 posters, 16 clinical pathways, 15 procedures, plus handbooks, plans, registration documents and a survey. The full index, with last-reviewed dates and regulator citations, is at /modules.
Competitors quote larger numbers. We’d rather have 451 documents that are individually maintained, dated and signed than 800 that share a footer saying ‘updated regularly’.
Can I see the document index before I subscribe?›
Yes. The full index, with last-reviewed dates and the regulator citation each document reflects, is at /modules. We are the only UK care compliance platform that publishes this openly.
Is Iris extra?›
No. Iris is included in every subscription — every question, every search, no per-seat charge. Not a separate product, not a higher tier.
Where is my data stored?›
In the United Kingdom and the European Economic Area. Encrypted at rest with AES-256, in transit with TLS 1.2 or higher. Backups retained for thirty days. Full details on /security.
What if I cancel?›
Cancel from your billing page. Before your account closes you can export everything — policies, acknowledgements, check logs, forms — as a final inspection pack. We retain the data for ninety days afterwards in case you change your mind, then it is deleted.
The CQC is consulting on a new assessment framework. What happens then?›
We are tracking the consultation. Policies that need to change will change when the framework is published. The change timeline in your portal shows you exactly what moved, when, and why.
Are you actually live yet?›
Pre-launch. The platform is feature-complete and being hardened. If you are a registered manager interested in being one of the first homes onboarded, the trial signup is open and we are responsive to early adopters.
Stop chasing policies. Start defending them.
Sign up online. Onboarding takes an afternoon — your full library will be personalised, Iris will be ready, and your audit trail will start the moment your first user logs in.