Carex32

HR & Recruitment

41 documents

21 attraction and selection documents · 11 pre-employment and induction records · 9 disciplinary and grievance templates

Regulation 19 and Schedule 3 are unambiguous: before a person starts work in a care home, the provider must hold proof of identity, an enhanced DBS check with the appropriate barred list, satisfactory conduct in previous employment, a full employment history with explained gaps, evidence of qualifications, and evidence of physical and mental fitness for the role. This module is that requirement turned into a working pipeline — an advert that attracts the right person, a question bank that tests values rather than memory, a tracker that will not let a start date pass with a check outstanding, and an induction that gets a new starter safely to the floor.

The second half of the module is what happens after someone joins. Induction checklists at Day 1, Week 1 and Month 1. Probation reviews at one, three and six months. And a full disciplinary and grievance suite written to the ACAS Code of Practice, including the safeguarding overlay for the case every care home dreads: an allegation against a member of staff, where the employment process and the safeguarding process have to run side by side without contaminating each other.

What this module is written against

Written for England. Every citation below is a CQC regulation, an English statutory instrument, or national guidance an English care home is measured against — no generic UK-wide hedging.

CQC Regulation 19 and Schedule 3
Fit and proper persons employed — the check set that must be complete before a start date, held on file and auditable.
CQC Regulation 18
Staffing — sufficient numbers of suitably qualified, competent, skilled and experienced staff, with induction, training and supervision evidenced.
CQC Regulation 13
Safeguarding — the disciplinary route where an allegation involves a resident, and the DBS referral duty that can follow.
Safeguarding Vulnerable Groups Act 2006
Barred list checks, regulated activity definitions, and the duty to refer to DBS.
ACAS Code of Practice
Disciplinary and grievance procedure — following it is what makes a dismissal defensible at tribunal.
Equality Act 2010
Recruitment free of discrimination, reasonable adjustments at interview and in post, and lawful health questions.

What’s in it

Grouped the way a manager would look for them, with what each document does and the regulation it answers to. Every one is personalised on download with your registered manager, your address, your CQC registration ID and 50+ other fields. Subscribers see the live, searchable index in the portal with version numbers and last-reviewed dates.

Attracting and selecting

Each role has its own advert and its own question bank, so you can adopt the Care Assistant pipeline without touching the Chef one.

21 documents

  • Recruitment Philosophy

    Policy

    The values-based recruitment position — what the home recruits for, what it trains for, and why that distinction matters.

    • CQC Reg 19
    • CQC Reg 18
    • Equality Act 2010

  • Care Assistant Advert

    Advert

    Role advert written for the candidate you actually want, with the Schedule 3 expectations stated up front.

    • CQC Reg 19
    • Equality Act 2010

  • Senior Carer Advert

    Advert

    Advert for a senior carer role, foregrounding medication competence and shift leadership.

    • CQC Reg 19
    • CQC Reg 12

  • Registered Nurse Advert

    Advert

    Nursing advert including NMC registration, revalidation support and the clinical scope of the post.

    • CQC Reg 19
    • NMC Code

  • Deputy Manager Advert

    Advert

    Deputy manager advert covering delegated authority, governance duties and cover during registered manager absence.

    • CQC Reg 7
    • CQC Reg 19

  • Activities Coordinator Advert

    Advert

    Advert framed around meaningful occupation and life-story work rather than entertainment.

    • CQC Reg 9
    • CQC Reg 19

  • Cook Advert

    Advert

    Catering advert including food safety qualification, allergen responsibility and modified-texture cooking.

    • Food Hygiene (England) Regs 2013
    • CQC Reg 14
    • CQC Reg 19

  • Housekeeper Advert

    Advert

    Domestic advert covering colour-coded cleaning, COSHH and the infection prevention contribution of the role.

    • Hygiene Code (HSCA 2008)
    • CQC Reg 19

  • Maintenance Operative Advert

    Advert

    Maintenance advert covering statutory testing schedules, contractor supervision and the premises duties.

    • CQC Reg 15
    • CQC Reg 19

  • Core Questions for All Care Roles

    Interview bank

    The values-based core question set every care candidate answers, with scoring guidance and the answers that should worry you.

    • CQC Reg 19
    • CQC Reg 18

  • Care Assistant Scenarios

    Interview bank

    Scenario questions specific to the care assistant role, testing judgement under realistic pressure.

    • CQC Reg 19
    • Care Certificate

  • Senior Carer Questions

    Interview bank

    Senior carer questions covering medication decisions, delegation and escalation.

    • CQC Reg 12
    • CQC Reg 19

  • Registered Nurse Questions

    Interview bank

    Clinical judgement questions covering deterioration, accountability and the boundary of delegation.

    • NMC Code
    • CQC Reg 12

  • Deputy Manager Questions

    Interview bank

    Leadership and governance questions, including how the candidate would respond to a poor inspection outcome.

    • CQC Reg 17
    • CQC Reg 7

  • Activities Coordinator Questions

    Interview bank

    Questions that test whether a candidate can build activity around a person rather than a schedule.

    • CQC Reg 9

  • Cook Questions

    Interview bank

    Catering questions covering allergen control, IDDSI texture levels and cooking for reduced appetite.

    • CQC Reg 14
    • Food Information Regs 2014

  • Closing Questions for All Roles

    Interview bank

    The closing set — safeguarding disclosure, availability, and the questions that surface a gap in employment history.

    • CQC Reg 19 and Sch 3

  • Values-Based Interview Techniques

    Training pack

    How to run a values-based interview, score it consistently and record the decision defensibly.

    • CQC Reg 19
    • Equality Act 2010

  • Shortlisting Matrix

    Form

    Scored shortlisting against the person specification — the record that answers a discrimination challenge.

    • Equality Act 2010
    • CQC Reg 19

  • Practical Assessment Options

    Form

    Practical assessment formats by role — a short observed task that reveals more than the interview did.

    • CQC Reg 18
    • CQC Reg 19

  • Standard Application Form

    Form

    The application form built to capture full employment history and the Schedule 3 declarations in one pass.

    • CQC Reg 19 and Sch 3

Pre-employment checks and onboarding

11 documents

  • Pre-Employment Checks Tracker

    Form

    The Schedule 3 tracker — DBS, references, right to work, identity, qualifications, health — with the start date gated on completion.

    • CQC Reg 19 and Sch 3
    • Safeguarding Vulnerable Groups Act 2006

  • Reference Request Template

    Letter

    A reference request that asks the questions that matter, including any safeguarding concern and reason for leaving.

    • CQC Reg 19 and Sch 3

  • Offer Letter Template

    Letter

    Conditional offer letter making the offer explicitly subject to satisfactory Schedule 3 checks.

    • CQC Reg 19
    • Employment Rights Act 1996

  • Contract Checklist

    Form

    The written statement of particulars checklist — what must be issued, and by when.

    • Employment Rights Act 1996 s.1

  • Fit and Proper Persons Pack

    Audit evidence

    The Regulation 5 evidence pack for directors and equivalent office holders, ready for inspection.

    • CQC Reg 5

  • Day 1 Induction Checklist

    Form

    First-day induction — fire, safeguarding, whistleblowing, moving and handling, and who to ask for help.

    • CQC Reg 18
    • RRO 2005
    • CQC Reg 13

  • Week 1 Induction Checklist

    Form

    First-week induction covering residents, care plans, medicines observation, and supervised practice.

    • CQC Reg 18
    • Care Certificate

  • Month 1 Induction Checklist

    Form

    First-month induction completion, including Care Certificate progress and the sign-off before unsupervised work.

    • CQC Reg 18
    • Care Certificate

  • 1 Month Review

    Form

    First probation review — early practice concerns raised while they are still easy to address.

    • CQC Reg 18
    • Employment Rights Act 1996

  • 3 Month Review

    Form

    Mid-probation review against the role competencies, with a clear decision on trajectory.

    • CQC Reg 18

  • 6 Month Review — End of Probation

    Form

    The confirm, extend or end decision, evidenced against the competencies rather than a general impression.

    • CQC Reg 18
    • Employment Rights Act 1996

Disciplinary, grievance and conduct

Written to the ACAS Code, with the safeguarding overlay for allegations involving a resident.

9 documents

  • Disciplinary and Grievance Pack

    Procedure

    The end-to-end procedure for both routes — investigation, hearing, decision, appeal — with the timescales the Code expects.

    • ACAS Code of Practice
    • Employment Rights Act 1996

  • Initial Concern Fact Find

    Form

    The preliminary fact-find that decides whether a concern is a management conversation or a formal investigation.

    • ACAS Code of Practice
    • CQC Reg 13

  • Invitation to Disciplinary Hearing

    Letter

    The invitation letter carrying the allegations, the evidence, the right to be accompanied, and the possible outcomes.

    • ACAS Code of Practice
    • Employment Relations Act 1999 s.10

  • Disciplinary Hearing Record

    Form

    The hearing note — what was put, what was answered, and what the decision-maker relied on.

    • ACAS Code of Practice

  • Disciplinary Outcome Letter

    Letter

    The outcome letter setting out the finding, the sanction, the improvement expected, and the right of appeal.

    • ACAS Code of Practice
    • Employment Rights Act 1996

  • Suspension Letter

    Letter

    Suspension as a neutral act, used sparingly — with the reason, the review date, and the contact arrangements stated.

    • ACAS Code of Practice
    • CQC Reg 13

  • Grievance Lodgement Form

    Form

    The form a member of staff uses to raise a formal grievance, capturing the resolution they are seeking.

    • ACAS Code of Practice
    • Employment Rights Act 1996

  • Grievance Hearing Invitation

    Letter

    Invitation to a grievance hearing with the right to be accompanied and the scope of the meeting.

    • ACAS Code of Practice
    • Employment Relations Act 1999 s.10

  • Grievance Outcome Letter

    Letter

    The grievance outcome — findings, actions, and the appeal route if the outcome is not accepted.

    • ACAS Code of Practice

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